Support and Claim Center

FPLES and its partners provide best-in-class customer service. Dedicated departments are available to answer your questions and provide support.

Residential Products

Select from the options below to speak to the appropriate customer care agent.

Download a claim form here.
If you believe you've experienced damage from a surge, the FPLES claim process makes it easy to return to normal as soon as possible.

Phone:

1-844-MY-FPLES

M-F, 8 am - 5 pm EST

Download a claim form here.
If you believe you've experienced damage from a surge, the FPLES claim process makes it easy to return to normal as soon as possible.

Phone:

1-844-MY-FPLES

M-F, 8 am - 5 pm EST

Need help with ElectricShield?
To file a claim or manage your order, representatives are standing by.

Phone:

1-844-MY-FPLES

M-F, 8 am - 5 pm EST

Need help with Backup Generators?
Call to schedule maintenance or to manage your order.

Phone:

1-844-MY-FPLES

M-F, 8 am - 5 pm EST

Need help with A/C FilterSmart®?
Contact us today for question or support with your order or click here to setup A/C filter reminders or manage your service onlline.

Phone:
1-888-353-7451
M-F, 8 am - 5 pm EST

Email:
Question on an order: CS.FPLES@ACFilterSmart.com
Billing Question: Billing.FPLES@ACFilterSmart.com

Need help with A/C Maintenance?
Contact us today to schedule a repair. Representatives are standing by.

Phone:

1-855-898-0023

M-F, 8 am - 5 pm EST

Need help with UtilityGard?
Contact us today to schedule a repair. Representatives are standing by.

This program is available for existing customers only.

Phone:

1-800-554-5836

M-F, 8 am - 5 pm EST

Need help with ApplianceGard?
To file a claim or manage your order, representatives are standing by.

This program is available for existing customers only.

Phone:

1-800-554-5836

M-F, 8 am - 5 pm EST

Need help with Power Surge Protection?
To file a claim or manage your order, representatives are standing by.

This program is available for existing customers only.

Phone:

1-877-459-5590

M-F, 8 am - 5 pm EST

Commercial Products

Select from the options below to speak to the appropriate customer care agent.

Need help with Natural Gas?
Contact us for questions or details about your service. Representatives are standing by.

Phone:

1-877-375-4674

M-F, 8 am - 5 pm EST

Need help with Commercial Lighting Solutions?
Contact us for questions or details about your service. Representatives are standing by.

Phone:

1-877-968-7755

M-F, 8 am - 5 pm EST

Need help with Commercial SurgeShield?
Contact us for questions or details about your service. Representatives are standing by.

Phone:

1-800-590-1235

M-F, 8 am - 9 pm EST