Section A: What is A/C FilterSmart?

1. What is A/C FilterSmart?

A/C FilterSmart is a program offered by FPL Energy Services that takes the guesswork out of changing your A/C filter. By signing up, we ship you the right filter, at the right time, right to your door. This means never forgetting to change your filter again, and helps you reduce energy usage and preserve the life of your home's air conditioner.
Back to top

   2. What does A/C FilterSmart provide?

FPL Energy Services' A/C FilterSmart program provides participating customers with a new, air conditioning filter shipped right to their door on a predetermined schedule. Not only does this program make it easier for consumers to keep up with filter replacements, but the US Department of Energy states that "...routinely changing and keeping your filter clean can lower your air conditioner's energy consumption by 5 - 10 percent...". Additionally, extensive market research indicated that customers understand that keeping filters clean can help extend the life of their A/C systems.
Back to top

   3. Why should someone enroll in A/C FilterSmart?

FPLES conducted extensive consumer research around air filters and after hearing customers’ concerns, developed a program targeted specifically for them. Consumers told us that they often had a hard time finding the right size filter, remembering when to change it, and sorting through the sea of different filter options. The A/C FilterSmart program takes the guess work out of keeping up with filter changes and helps consumers realize the benefits of decreased energy costs and longer air conditioner life.
Back to top

   4. How long must I remain on the program?

You can stay on the program as long as or as short as you wish. You may terminate your program at anytime upon thirty (30) days notice to FPLES and the monthly charges on your electric bill will stop after you’ve paid for the last filter shipped to you.
Back to top

   5. What does shipping cost?

A/C FilterSmart provides delivery and shipping for free.
Back to top

   6. Can my price go up?

At some point in the future FPLES may elect to increase the monthly fees for the A/C FilterSmart program but will always give you at least forty-five (45) days written notice. If you don’t want to pay the new rates you can always stop your participation in the program by providing FPLES with thirty (30) days notice of your cancellation.
Back to top

   7. Are these filters made in the USA?

Yes, all A/C FilterSmart Filters are manufactured in America using supplies, materials and components that are new and that meet or exceed filter manufacturing standards.
Back to top

   8. Will A/C FilterSmart notify me when they ship my filter?

If you supply an email at enrollment in the program, we will notify you when your first filter ships along with tracking information. We will also send you a confirmation email a few days after the filter was scheduled to have been delivered. After your first filter delivery, we will only send confirmation emails. If you haven’t received your filter by the time you receive your email notification, please call us immediately at 1-888-353-7451 so we can initiate an investigation.
Back to top

   9. What if I'm not in my home for several weeks?

A/C FilterSmart has a unique "vacation" feature. Just go to www.ACFilterSmart.com or contact us at, 1-866-289-8136 and we can suspend your program until you return to your home. No worry about canceling & re-enrolling - simply tell us when you will return and we put your program on "Vacation" for 30, 60, 90 or 120 days.
Back to top

   10. Are these generic filters?

No, these are high efficiency A/C filters designed for the unique needs of Florida customers. For additional information, go to our AIR FILTERS 101 section.
Back to top

   11. What if a filter arrives damaged?

If you ever have a problem with one of our filters, simply call 1-888-353-7451 so we can get a free replacement out to you right away.
Back to top

   12. What if I get the wrong size?

If you ever have a problem with one of our filter sizes, simply call 1-888-353-7451 so we can talk with you and help you determine the right filter size...then we'll send it out to you right away.
Back to top

   13. Is there a discount if I have more than one A/C unit?

Yes. A/C FilterSmart can accommodate up to four A/C units. There is a discount of $2.55 per filter for the second, third, and fourth filters in your A/C FilterSmart program, no matter the filter type or filter size. Please see our website at www.ACfilterSmart.com for more details.
Back to top

   14. How many sizes are available?

Hundreds! A/C FilterSmart offers 32 common sizes but also offers build-to-order sizes so we're sure to get you the right size.
Back to top

   15. I have a very unusual size; what do I do?

In addition to our 32 common sizes, A/C FilterSmart can also build-to-order ANY 1 inch A/C Filter for only an additional $2.45 a month (based on a 60-day shipment frequency). The minimum build-to-order size is 10" on the shortest side and the maximum size is 36" on the longest side.
Back to top

   16. Is a MERV 8 filter really "energy efficient"?

The FPL Energy Services Energy Efficient filter is a MERV 8 filter with good micro particle reduction capabilities and high air flow capacity, the "MERV 8 Air Filter" provides "Basic Allergen" filtration at a competitive price. With its wedge designed pleats and expanded metal reinforcement, this filter, which is made in the USA, helps your air conditioning system perform at an optimum level.
Back to top

   17. Is the Advanced Allergen Care filter energy efficient?

Absolutely! Our Advanced Allergen Care filter has all the efficiency characteristics of our Energy Efficient filter combined with very high effectiveness in helping trap micro particles associated with allergies. For more information, go to our AIR FILTERS 101 section.
Back to top

   18. When will I get my first bill for my filter program?

Once FPL Energy Services confirms your enrollment, for your convenience your monthly charge (plus tax) will appear on your next electric bill with Florida Power & Light Company ("FPL"). We will collect your monthly fee from FPL.
Back to top

   19. When will I get my first filter?

You can expect to get your first filter within 5 - 7 days of your enrollment. To ensure the fastest enrollment we encourage customer to enroll online at www.ACfilterSmart.com and make sure to provide your FPL account number.
Back to top

   20. What if I have a billing question?

Please contact and FPL Energy Services A/C FilterSmart account specialist at 1-866-289-8136 to answer all your billing questions.
Back to top

   21. What if I want to change my filter type?

Please go to www.ACFilterSmart.com and sign in using your email address (or username) and password and make the change in filter type.
Back to top

   22. What if I want to change my delivery schedule?

Go to www.ACFilterSmart.com and sign-in using your email address (or username) and password and make the change in delivery frequency. A/C FilterSmart is available with 30, 60 (recommended) or 90-day deliver frequencies. This change will go into effect with the next scheduled filter delivery.
Back to top

   23. Can I sign up for A/C FilterSmart and have the filters shipped to another address?

Yes you can. However, we are restricted to shipping to only one address. In order to do this you must provide an FPL account number to be used for billing.
Back to top

   24. What is an FPL Bill Account Number?

This is a unique 10-digit number that FPL provides to all of its customers. Take a look at your regular FPL bill and it is on the top.
Back to top

   25. What are the standard A/C FilterSmart Sizes?

Please go to the enrollment page at www.ACFilterSmart.com to find a complete listing of all of the sizes we offer.
Back to top

   26. What if my filter size is out of stock?

The 32 standard sizes for A/C FilterSmart are always stocked and even build-to-order sizes can be made within 5 business days. Once your program begins, our warehouses will have your size in stock and ready to ship.
Back to top

   27. I have more than one A/C unit - do they have to use the same filter type?

No; one of the unique things about A/C FilterSmart is that the program is designed to allow you to select a different filter type for each A/C unit.
Back to top

   28. I have more than one A/C unit - do they have to be on the same delivery frequency?

Yes. In order to keep prices as low as possible, each filter must be on same delivery frequency.
Back to top

   29. I have more than one A/C unit - how will my filters arrive?

They will all arrive together in the same shipping box.
Back to top

   30. Is A/C FilterSmart approved by FPL?

A/C FilterSmart is offered and provided by FPL Energy Services, Inc. (FPLES), which is a subsidiary of NextEra Energy, Inc., and an affiliate of Florida Power & Light Company (FPL). A/C FilterSmart is not offered, administered, or backed by FPL.
Back to top

   31. Does A/C FilterSmart use any FPL resources like customer lists, bill inserts, and on-statement billing to sell this program?

No. FPL regulated resources are not used for this program. Any customer lists used for marketing purposes are purchased on the open market and available from list companies to anyone who wants to buy them. The program pays FPL to bill for this product on FPL's bill as a convenience to customers. The program pays for all materials used to acquire and service new customers, and even pays FPL directly to allow placement of advertising in the FPL bill. FPL currently carries advertisements in the bill for a number of third party marketers including FPL Energy Services, and is open to other advertisers.
Back to top

   32. What is FPLES' relationship with Protect Plus Air (PPA)?

Protect Plus Air is the manufacturer of our filters and is one of the largest companies in this space in the US. They are major suppliers to many national retailers and also have exclusive licensing arrangements with many popular brands.
Back to top

   Section B: Air Filter 101:

   1. What is an FPLES Energy Efficient Filter?

The FPL Energy Services Energy Efficient filter is a MERV 8 filter. With good micro particle reduction capabilities and high air flow capacity, the "MERV 8 Air Filter" provides filtration at a very competitive price. With its wedge designed pleats and expanded metal reinforcement this filter, which is made in the USA, helps your air conditioning system perform at an optimum level.
Back to top

   2. What is an FPLES Advanced Allergen Care Filter?

The FPL Energy Services "Advanced Allergen Care Air Filter" is a MERV 11 filter that combines extra dust and dirt holding capacity with very high effectiveness in trapping many of the micro particles associated with allergies. The addition of Microban®, provides an antimicrobial treatment that inhibits the growth of bacteria, mold and fungus that can cause odors and adversely affect filter performance. This filter also includes OGuard^TM technology that effectively helps to combat a broad range of household odors for an added level of comfort. With its wedge designed pleats and expanded metal reinforcement this filter, which is made in the USA, helps your air conditioning system perform at an optimum level.
Back to top

   3. What is OGuard^TM Technology with an FPLES Advanced Allergen Care Filter?

In controlled laboratory tests, the OGuard™ active ingredient included in this filter has been proven to be effective against a broad range of household odors, even tough fish odors. In fact, in a recent test against fish odors, OGuard^TM technology was even more effective than baking soda.
Back to top

   4. What is Microban^® Protection with an FPLES Advanced Allergen Care Filter?

Today's high performance filters are capable of trapping many of the micro particles, including some as small as bacteria and fungi, and are designed to last up to 90 days. Unlike some inert particles which may be trapped in your furnace/air conditioner filter, bacteria and fungi are living organisms. Under certain conditions these micro organisms can multiply on unprotected surfaces, potentially resulting in odors and adversely affecting the performance of the filter media. The presence of Microban® product protection in the filter materials is not intended to affect airborne micro organisms, but can help reduce the uncontrolled growth of odor causing microbes on the surface of the filter material itself, where you need it the most. Microban® is not intended to affect airborne micro organisms.
Back to top

   5. How Often Should I Change Air Filters?

Local air quality surrounding your home and the environment within your home can significantly affect the useful life of your filter. Pets, painting, construction projects, etc. within the home reduce filter life. For most Florida homes, FPLES recommends replacing your filter every 60 days or before they become completely covered with dust or other debris. This will help prevent harmful back pressure on your HVAC system. Even the highest-quality filter can't do its job right if it's clogged with a thick layer of particles. Changing air filters more frequently can also help to reduce energy costs.

30, 60 & 90 day delivery frequencies are available from A/C FilterSmart.
Back to top

   6. What is a MERV Rating?

MERV means Minimum Efficiency Reporting Value which was developed by the American Society of Heating, Refrigeration and Air Conditioner Engineers (ASHRAE). MERV values vary from 1 to 16. The higher the MERV value is the more efficient the filter will be in trapping airborne particles. Another consideration is air flow through your HVAC system. Leaving a dirty air filter in place or using a filter that has too high a MERV rating may result in low air flow and possibly cause the system to not function at maximum efficiency. FPLES recommends a minimum MERV of 8 and a maximum MERV of 11 for most residential applications.
Back to top

   7. How do I decide which filter is best for my home or business?

A/C FilterSmart provides two options that fit most people’s needs. If your main concern is energy efficiency and protecting your A/C system, we recommend our Energy Efficient filter. If you are concerned about airborne contaminants try our Advanced Allergen Care filter.
Back to top

   8. How do I determine the size filter I need?

The easiest way to determine your size is to look at the currently installed filter. Most filters have the size listed on the frame. If this filter fits well, then simply use the same size when enrolling in A/C FilterSmart.

If your filter doesn’t have a size, or doesn’t fit well, temporarily turn off your AC/ unit and measure the air filter opening. If you have any questions, call us at 1-888-353-7451 and a specialist will help ensure you get the best size.
Back to top

   9. Why are there two sizes listed on my filter?

Filters usually are listed by both their "nominal" size and their "actual" size. "Nominal size" is the size most commonly seen on the filter borders, and "Actual size" is the actual measurement of the filter itself and is usually a little smaller than "Nominal" size. "Nominal" size is the measure we use.
Back to top

   10. Can regular replacement of air filters save energy and reduce system maintenance costs?

Our air filters are suitable for most residential and commercial cooling systems that use 1 inch (1") air filters of this type. High quality rigid frames are used to prevent unfiltered air from seeping around the filter and moving into your home or business. Our filters not only help protect your indoor environment, but also protect your cooling system. According to the United States Department of Energy, "Keeping the filter clean can lower your air conditioner's energy consumption by 5 to 15 percent." For additional information on how air filters may save energy and reduce system maintenance costs please review information from the U.S. Department of Energy or Energy Star®.
Back to top

   11. How do I install an air filter?

Remove your A/C FilterSmart filter from the shrink wrap and remove the paper wrapper. Then simply remove your old air filter and replace with your new one - make sure the arrow matches the direction of air flow.
Back to top

   12. Where do I find my air filter?

For most A/C systems in Florida, the filter is located in one of three locations. If the Air Conditioning return unit (blower) is located in a closet area, often the A/C filter slides into a slot on the bottom of the A/C unit. The second location is in a return located on a wall - there is a removable grill and the filter sits behind it. The final common location for filters is in a return grill in the ceiling. Don’t forget that if you have two inside units, you likely need to replace two filters at the same time.
Back to top

   13. Does A/C FilterSmart use fiberglass in their filters?

A/C FilterSmart filters do not contain fiberglass. The filter media and frame are manufactured in America using new supplies, materials and components and that meet or exceed filter manufacturing standards.
Back to top

   14. How much energy will you save changing your A/C filter?

This is impossible to determine for a specific home. However, the U.S. Department of Energy has stated that keeping the A/C filter clean can lower your air conditioner's energy consumption by 5 to 15 percent.
Back to top