Changing your air conditioner's filter regularly can help extend your system's life, improve air quality, and lower your electric bill.
Changing your air conditioner's filter regularly can help extend your system's life, improve air quality, and lower your electric bill.
FPL Energy Services makes it easy to save time and money with A/C FilterSmart® program. Below are some of the many benefits you'll enjoy:
The right filter at the right time delivered right to your door.
Help keep energy bills in check
Regular filter changes are an easy way to help save money on your electric bill. This filter has a MERV 8 Rating. Click here to order.
Starting at $8.49 per filter
Help keep your home healthy and reduce allergens that can trigger allergies. This filter has a MERV 11 Rating. Click here to order.
Starting at $9.99 per filter
Perfect for Pets
The odor-fighting power of Arm & Hammer® helps even stubborn pet odors. This filter has a MERV 8 Rating. Click here to order.
Starting at $10.99 per filter
A/C FilterSmart® is offered and provided by FPL Energy Services, (FPLES), which is a subsidiary of NextEra Energy, Inc., and an affiliate of Florida Power & Light Company, (FPL). FPLES' products and services are not offered, administered, or backed by FPL.
Prices starting at $8.49 per filter
when you order 4 or more filters.
This maintenance program ensures a long, low-cost, high-performance life for your air conditioning system.
Even if you were not able to find your size filter in our selections, FPLES can build you a custom size Energy Efficient or Advanced Allergen filter for your home. Our custom filters are made in ½” increments anywhere from 10” to 36” in width or length. Custom filters only take an extra 2-5 days to make. We give you 3 ways to give us measurements and then we will select the best size for your A/C unit…guaranteed! If your custom filter doesn’t fit we replace it at no cost or return your money.
These Terms and Conditions (“Terms”) shall govern your purchase of the air filters (“Products”) provided in connection with FPL Energy Services, Inc. (“FPLES”) A/C FilterSmart Program (“Program”) and FPLES’s provision of reminder services (“Services”) for use at your designated business or residential location (“Site”).
FPLES warrants that the Products will: (i) be of the proper filter type and size as specified by you when you signed up for the Program, (ii) be free from faults and defects, and (iii) be suitable for the use intended. EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE PRODUCTS AND SERVICES ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY OF ANY KIND. THE FOREGOING WARRANTY IS EXCLUSIVE TO YOU AND NON-TRANSFERABLE OR ASSIGNABLE, AND THE REMEDY SET FORTH IN THIS SECTION 2 IS EXCLUSIVE AND IS SUBJECT TO THE LIMITATIONS OF LIABILITY SET FORTH IN SECTION 3. NO OTHER WARRANTY OR REMEDY OF ANY KIND, WHETHER STATUTORY, WRITTEN, ORAL, EXPRESS, OR IMPLIED, INCLUDINGWITHOUT LIMITATION WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE SHALL APPLY.
FPLES obligations under these Terms shall be limited to (i) replacing any defective Products not operating in accordance with Section 2. Claims shall be made immediately following the discovery of such non-conformance. FPLES shall not be responsible to provide any Products to any third party or for any other costs, fees, or expenses associated with any warranty claim, whether direct or indirect. FPLES shall not be responsible for, and FPLES obligations stated in this Section 3 shall not apply to: (a) your relocation, improper operation or misuse of the Products; (b) your failure to timely replace the Products as new Products are received under the Program; (c) any unauthorized attempt to repair, maintain or modify any Product provided hereunder; (d) normal wear and tear; (e) accident,fire or negligent misuse of any Product provided hereunder; (f) incidental, consequential or indirect damages caused by defects in materials, workmanship, or any delay in replacement of defective Products; (g) bodily injuries to persons; or (h) any structural, HVAC system, or other property damage to the Site. NOTWITHSTANDING THE FORGOING, FPLES’ TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS,THE PRODUCTSAND THE SERVICES(WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) TO YOU OR TO ANY THIRD PARTY SHALL IN THE AGGREGATE BE LIMITED TO DIRECT DAMAGES EQUAL TO (BUT NOT EXCEEDING) THE FEES FOR THE PRODUCTS YOU HAVE PAID AND FPLES HAS RECEIVED HEREUNDER. IN NO EVENT SHALL FPLES BE LIABLE TO YOU OR ANY OTHER PERSON FOR CONS EQUENTIAL, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY OR INDIRECT DAMAGES OR EXPENSES (INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST SAVINGS OR REVENUE, LOSS OF USE OF THE PRODUCTS, SERVICES,OR ANY ASSOCIATED EQUIPMENT, LOSS OR DAMAGE, COST OF CAPITAL, COST OF SUBSTITUTE PRODUCTS, SERVICE, DOWNTIME, THE CLAIMS OF THIRD PARTIES, AND INJURY OR DAMAGE TO NON A/C FILTERSMART PRODUCTS OR PROPERTY) EVEN IF FPLES OR ITS CONTRACTORS WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING SHALL APPLY TO THE FULLEST EXTENT ALLOWED BY LAW IRRESPECTIVE OF WHETHER LIABILITY IS CLAIMED, OR FOUND TO BE BASED IN CONTRACT, TORT OR OTHERWISE (INCLUDING NEGLIGENCE, WARRANTY OR STRICT LIABILITY).
FPLES may provide you with manuals, data, or information (collectively, “Documentation”) applicable to the Products in FPLES’ possession. Any documents provided hereunder are for informational purposes only, and FPLES makes no warranty or representation with regard to the accuracy or completeness of any such documents or information provided by FPLES, and FPLES EXPRESSLY DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY WITH REGARD TO SUCH DOCUMENTATION.
These Terms shall be governed by the laws of the State of Florida. Any suit relating to these Terms or the Service hereunder shall be instituted in any state or federal court in Palm Beach County, Florida, and the parties submit to the sole and exclusive personal jurisdiction of such court. THE PARTIES HEREUNDER HEREBY KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVE ANY RIGHT THAT MAY EXIST TO HAVE A TRIAL BY JURY IN RESPECT OF ANY LITIGATION BASED UPON OR ARISING OUT OF, UNDER, OR IN ANYWAY CONNECTED WITH, THESE TERMS, THE PRODUCTS,OR THE PERFORMANCEOF SERVICES BY FPLES HEREUNDER.
In order to obtain customer service hereunder, FPLES must be contacted 1-888-353-7451no more than seven (7) business days of discovery of the damaged or nonperforming Product.
If any provision of these Terms or the application thereof to any person or circumstance shall, to any extent, be invalid or unenforceable, the remainder of these Terms, or the application of such provisions to persons or circumstances other than those as to which it is invalid or unenforceable shall not be affected thereby, and each provision of these Terms shall be valid and enforceable to the fullest extent permitted by law.
The manufacturer of the Products provided hereunder retains ownership and all right, title and interest to the intellectual property contained in the components and aspects of the Products and Documentation.
FPLES may, in its sole and unrestricted discretion assign, delegate, transfer, subcontract or otherwise dispose of its rights and obligations hereunder to an affiliate or subsidiary, without notice to the Customer. You shall not assign, delegate or otherwise dispose of your obligations hereunder without FPLES’ written consent.
FPLES may terminate these Terms and cancel your order for the Products and Services immediately upon notice to Customer in the event (a) any regulatory agency promulgates any rule or order which in effect or application substantially impedes FPLES from fulfilling its obligations hereunder, or materially and adversely affects FPLES’ ability toprovide the Products or Services under these Terms, (b) you breach any term or condition contained herein, including without limitation, your payment obligations for the Products provided hereunder,or (c) FPLES makes a commercial decision to discontinue the Program hereunder.FPLES may also elect, in its sole discretion, to terminate these Terms and cancel your order for the Products and Services upon thirty (30) days notice to you.
11.1 Acceptance of Orders. Orders are not binding upon FPLES until they have been accepted and Customer receives a confirmation/receipt. FPLES must receive payment before it will accept an order. You agree to pay the amount(s) due as specified on the confirmation/receipt.
11.2 Changes or Cancellations of Orders. You may cancel or change an order at any time before it has been shipped by calling 1-888-353-7451 during FPLES’ normal hours of operation (Monday through Friday, 8:00 A.M. to 5:00 P.M. Eastern Standard Time). All requests received after an order has been shippedmust be handled through the normal procedures for returns/refunds described below.
11.3 Shipping. FPLES does not guarantee same-day processing or shipping. Orders are not processed on weekends or holidays. No deliveries will be made on Saturday or Sunday. FPLES does not offer shipping options outside of the continental United States.
11.4 Return Policy and Procedure. FPLES offers customers a 30-day return period (replacementor refund) on all unused Products. To be eligible for a refund or replacement, you must request a refund or replacement in accordance with the Product Return Procedure (detailed below) within 30 days after the order confirmation/receiptdate. Return shipments not in compliance with Product Return Procedure may be rejected.
To request a refund or replacement, you must first obtain a Return Merchandise Authorization ("RMA") number by calling 1-888-353-7451within the 30-day return period for the product.Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return Product during shipment.
11.5 Refunds. Within seven (7) business days after receipt of the returned P
roduct(s) in compliance with the Product Return Procedure, FPLES will refund to your credit/debit card the full original cost of the Product(s) plus applicable taxes.
11.6 Fee Changes. FPLES may, in its sole discretion, elect to increase the fees for this Program upon forty-five (45) days prior written notice to you. You may reject the increase in fees by terminating a recurring order pursuant to Section 11.2.
FPLES IS SOLELY RESPONSIBLE FOR (I) ADMINISTERING AND PROVIDING THE PROGRAM AND THE PRODUCTS AND SERVICES, (II) SUPERVISING, DIRECTING AND MANAGING ITS EMPLOYEES, AGENTS AND INDEPENDENT CONTRACTORS, (III) ALL ISSUES, CLAIMS, AND DISPUTES RELATING TO THE PROGRAM, THE PRODUCTS,THE SERVICES,OR THESE TERMS. FLORIDA POWER & LIGHT COMPANY, NEXTERA ENERGY, INC., THEIR AFFILIATES AND/OR SUBSIDIARIES (OTHER THAN FPLES), DO NOT HAVE ANY RESPONSIBILITIES UNDER THESE TERMS, AND ARE NOT RESPONSIBLE FOR ANY CLAIMS OR DISPUTES RELATING TO THESE TERMS, NOR DO THEY PROVIDE ANY TYPE OF GUARANTEE, WARRANTY, PROMISE OR COVENANT, EITHER EXPRESS OR IMPLIED, AS TO THE PROGRAM,PRODUCTS OR SERVICES PROVIDED UNDER THESE TERMS. BY SIGNING UP FOR THE PROGRAM, YOU AGREE TO RELEASE ALL AFFILIATES AND SUBSIDIARIES OF NEXTERA ENERGY INC., OTHER THAN FPLES, FROM AND AGAINST ANY LOSSES, DAMAGES OR LIABILITIES OF ANY KIND RESULTING OR ARISING FROM THE PROGRAM,THE PRODUCTS AND THE SERVICES.
These Terms are the entire understanding between the parties and supersede any terms in any purchase orders or other documents from you, and supersedes all prior agreements, representations and communications regarding this subject matter. The headings in these Terms are provided for convenience of reference only and shall not affect the construction of the text of these Terms. FPLES may amend these Terms from time to time, but such modifications to the Terms shall be effective upon FPLES delivery of notice to you.
Welcome, we would like to take this opportunity to thank you for visiting the NextEra Energy, Inc. (“NextEra Energy”) family of websites (the “NextEra Energy Sites”).
The trademarks, service marks, trade names, logos and other indications of origin displayed within the NextEra Energy Sites are owned by NextEra Energy or a third party who has granted NextEra Energy a right to use them.
NextEra Energy uses industry standard encryption technologies when transferring and receiving consumer data exchanged with the NextEra Energy Sites. NextEra Energy service request forms use Secure Sockets Layer encryption technology during data transmission in an effort to protect your communication and maintain your privacy.
NextEra Energy does not knowingly reveal any personal information that is provided by our customers through the NextEra Energy Sites to any third parties, including between direct and indirect wholly-owned subsidiaries of the NextEra Energy, except when requested to do so by a governmental agency having jurisdiction, or by a court of competent jurisdiction or other operation of law. We endeavor to keep all information provided by customers using our online forms strictly confidential and secure in an effort to prevent unauthorized use of personal information.
By using the NextEra Energy Sites you agree to provide and maintain on our records, current and accurate personal information as indicated to you during our registration processes. If you provide any information which is inaccurate or outdated, or if we have reasonable grounds to question the truthfulness the information provided, we reserve the right to suspend or terminate your account and refuse any and all current or future use of any NextEra Energy Site (or any portion thereof).
You also agree to promptly notify us at www.fpl.com/contact of any unauthorized use of your username, password, other account information, or any other breach of security that you become aware of involving or relating to any NextEra Energy Site. In addition, you agree to exit from your account at the end of each session.
YOU ACKNOWLEDGE THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM YOUR FAILURE TO COMPLY WITH THIS SECTION, AND THAT WE EXPRESSLY DISCLAIM ALL LIABILITY FOR SUCH LOSSES OR DAMAGES.
All information, content and materials contained on the NextEra Energy Sites are the property of NextEra Energy or its licensors and is protected under U.S. and international copyright law. None of the information, content or material from any NextEra Energy Site or any internet site owned, operated, licensed, or controlled by us may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without our express written permission. The use of any information, content or materials on a NextEra Energy Site on any other web site or computer environment without our express written permission (which may be withheld for any reason) is strictly prohibited.
The NextEra Energy Sites are for your personal use only. You may not use the NextEra Energy Sites for commercial purposes or in any way that is unlawful, or harms us or any other person or entity, as determined in our sole discretion.
The following is a list of rules you MUST follow in order to use NextEra Energy Sites. By using any of the NextEra Energy Sites, you represent the following:
To the extent that any feature on a NextEra Energy Site requires you to submit your e-mail address in order to send an e-mail or message, you must, and you hereby agree to, furnish your actual e-mail address, as applicable.
Any business use, “re-mailing,” or other high-volume application is strictly prohibited. You are not permitted to send e-mails or messages using an automated program. E-mails and mobile messages may not contain inappropriate language or images or copyrighted material (without the consent of the copyright holder) or encourage illegal activity. We reserve the right not to deliver e-mails messages that violate these guidelines.
Please note by providing us with your telephone number, you consent to receiving autodialed and prerecorded calls from FPL for matters specifically related to your account.
WE RESERVE THE RIGHT TO MODIFY OR CHANGE THE NEXTERA ENERGY SITES INCLUDING WITHOUT LIMITATION ANY OF THE CONTENT, INFORMATION OR MATERIALS APPEARING ON OR AVAILABLE THROUGH THE NEXTERA ENERGY SITES FOR ANY REASON WHATSOEVER AND WITHOUT PRIOR NOTICE TO YOU.
While we welcome comments and suggestions from our customers, unfortunately it is NextEra Energy policy not to accept or consider unsolicited suggestions, ideas, or materials. The purpose of this policy is to avoid the possibility of misunderstandings when projects developed by NextEra Energy may seem to others to be a product of their own creative work. We emphasize, please do not send us any unsolicited materials including but not limited to the following: pitches, ideas, concepts, suggestions, photographs, drawings, videos, audiovisual works, and/or other similar materials (“Unsolicited Materials”).
You agree that any Unsolicited Materials you submit are not being provided in confidence or trust and that no confidential or fiduciary relationship is intended or created between you and NextEra Energy in any way. To the extent any “moral rights,” “ancillary rights,” or similar rights in or to the Unsolicited Materials exist and are not exclusively owned by NextEra Energy, you agree not to enforce any such rights against the NextEra Energy or our licensees, distributors, agents, representatives and other authorized users.
We make no representations concerning the content of sites listed in any of our directories. Consequently, we cannot be held responsible for the accuracy, relevancy, copyright compliance, legality, or decency of material contained in sites listed in our search results or otherwise linked to a NextEra Energy Site.
The statements contained in this web site, which are not historical facts, may be deemed to contain forward-looking statements, including, but not limited to, deployment, scalability and integration of NextEra Energy in new and existing markets and the timing and breadth of coverage in each market. Actual results may differ materially from those anticipated in any forward-looking statements as a result of certain risks and uncertainties, including, without limitation, dependence on strategic third parties to market and resell its services, intense competition for service offerings, dependence on growth in demand for electrical services, availability of electrical services space, ability to manage and scale operations, and other risks and uncertainties detailed in the Company's Securities and Exchange Commission filings. NextEra Energy disclaims any obligation to update information contained in any forward-looking statement.
Attn: Customer Care
700 Universe Blvd.
Juno Beach, Florida 33408
We have adopted and implemented a policy that provides for the termination, in appropriate circumstances, of users who are repeat infringers of copyright.
We would like to take this opportunity to thank you for visiting the NextEra Energy, Inc. (“NextEra Energy”) family of websites (the “NextEra Energy Sites”).
We maintain administrative, technical and physical safeguards in an effort to protect against unauthorized disclosure, use, alteration or destruction of any personal information you provide on this website. We use secure socket layer technology to help keep the personal information you provide on this site secure.
Even though we maintain a secure website, we strongly encourage you to keep your user ID and password confidential. If for any reason whatsoever you feel your user ID and password have become compromised, please contact us immediately.
Please note that certain personal information must be supplied in order to establish a service account. We use this information to provide service to you and to invoice you for services provided. You may also be required to provide certain information when signing up for an account on our website.
We also collect certain other information when you visit any one of the NextEra Energy Sites. This other information tells us such things as how many users visit our site and which pages they have chosen to access. This information also assists us with maintaining and designing a user friendly website for you to enjoy. We collect this information through “cookie” technology as explained below. This other information includes:
This data will be used for the following purposes:
To assist customers with technical problems, we may also collect local Web configuration information, including:
In addition, our web servers automatically collect limited information about your computer when you visit our website. This information may include the type of browser software you use, the operating system you’re running, the IP address assigned to your computer or Internet connection, and the IP address of the website, if any, that referred you to our website. Our technical staff may also use this information to assist customers with technical problems.
We use browser cookies to enhance your online experience and make your use of the NextEra Energy Sites more efficient. Browser cookies are bits of text that are placed on your computer’s hard drive when you visit certain websites. We utilize browser cookies to tell us, for example, whether you’ve visited any of our sites before, or if you’re a new visitor.
Browser cookies may enhance your online experience by saving your preferences while you are visiting a particular site. If you wish to stop receiving browser cookies from us, please visit the “help” portion of the tool bar to learn how to stop the installation of cookies. The tool bar can help direct you on how to be notified when you receive a new browser cookie, and how to disable existing browser cookies. Remember though, without browser cookies, you may not be able to take full advantage of all our website features.
We may also use various other types of cookies on our website to enhance your online experience. Similar to browser cookies, such cookies can store more complex data.
In addition to the foregoing, NextEra Energy participates in the U.S. Department of Energy's Cybersecurity Risk Information Sharing Program (“CRISP”). In that respect, the following advisories apply:
RESTRICTED ACCESS. At any time and for any lawful purpose, NextEra Energy may monitor, intercept, record, and search any communications or data transiting or stored on this information system. At NextEra Energy’s sole discretion, NextEra Energy may disclose pertinent information to the U.S. Government and its authorized representatives to protect the security of critical infrastructure and key resources, ensure information security, or to comply with any applicable law, regulation, legal process, or enforceable governmental request. As such, users should have no reasonable expectation of privacy when using this information system. By proceeding, you acknowledge and consent to the terms and conditions of use for this information system. If you have any questions about NextEra Energy’s privacy policies, please contact Ethics&Compliance@nee.com.
Canada Residents - General
There should be no expectation of privacy with regard to electronic communications or any information accessed or stored on the computer systems of NextEra Energy Canadian Operating Services, Inc. (“NECOS”), regardless of whether such systems are accessed inside or outside working hours. NECOS may monitor, intercept, record, and search any communications or data transiting or stored on this information system, including URL address, IP address, http headers and port numbers (“Data”) for the purposes of protecting the security of critical infrastructure and key resources and ensuring information security in support of the U.S. Dep’t of Energy Cybersecurity Risk Information Sharing Program (“CRISP”) or successor program. The Data will be processed in the U.S. pursuant to CRISP and may be shared with law enforcement authorities (in Canada or the U.S.) in accordance with applicable law. By proceeding, you agree that you are voluntarily consenting to the sharing of the Data by NECOS with the U.S. Government and its authorized representatives for the above purposes. If you have any questions about NECOS' privacy policies, please contact Ethics&Compliance@nee.com.
Canada Residents - Quebec
Il ne devrait y avoir aucune expectative de vie privée en ce qui concerne les communications électroniques ou les informations accédées ou stockées sur les systèmes informatiques de Nextera Énergie Services d’opération canadienne Inc. (« NESOC ») indépendamment du fait que l’accès à ces systèmes ait lieu à l’intérieur ou à l’extérieur des heures de travail. NESOC peut surveiller, intercepter, enregistrer et rechercher toutes communications ou données en transit ou stockées dans ce système d'information, y compris l'adresse URL, adresse IP, en-têtes HTTP et les numéros de port (« Données ») afin de protéger la sécurité des infrastructures critiques et ressources clés et d'assurer la sécurité de l'information en appui au programme du département américain de l’énergie « Cybersecurity Risk Information Sharing Program » (« CRISP ») ou tout programme à lui succéder. Les Données seront traitées aux États-Unis en vertu du CRISP et peuvent être partagées avec les autorités responsables de l’application de la loi (au Canada ou aux États-Unis), conformément au droit applicable. En poursuivant, vous reconnaissez que vous consentez volontairement au partage des Données par NESOC avec le gouvernement américain et ses représentants autorisés aux fins ci dessus. Si vous avez des questions sur les politiques de confidentialité de NESOC, contactez Ethics&Compliance@nee.com.
En consecuencia, no puede esperarse disponer de privacidad en relación con las comunicaciones electrónicas o cualquier información a la que se acceda o esté guardada en los sistemas de NextEra Energy España SL y de su Grupo (en adelante, conjuntamente denominados como “NEE España”), independientemente de si estos equipos han sido utilizados dentro o fuera del horario o lugar de trabajo. Con las finalidades de proteger la seguridad de los recursos clave y de la infraestructura crítica y, asimismo, de garantizar la seguridad de la información en apoyo del programa Cybersecurity Risk Information Sharing Program (Programa de Intercambio de Información sobre Riesgos de Seguridad Informática) del Departamento de Energía de Estados Unidos u otro programa que lo sustituya, NEE España podrá acceder a, monitorizar, interceptar, grabar y registrar cualquier comunicación o dato haya transitado, haya sido procesado, o se haya almacenado en aquel sistema, incluyendo, entre otros, correos electrónicos, direcciones de URL, direcciones de IP, cabeceras http y números de puerto ("Datos"). Los Datos podrán ser compartidos con autoridades públicas encargadas de exigir el cumplimiento de la ley (ubicadas en países como Estados Unidos donde el nivel de protección de la privacidad no es equivalente al aplicado en España) de acuerdo con lo establecido en la normativa aplicable. Al proceder, usted consiente expresamente que, para las finalidades anteriormente señaladas, NEE España pueda transferir y compartir sus Datos con el Gobierno de Estados Unidos, sus representantes autorizados y/o entidades regulatorias tales como la North American Electric Reliability Corporation. NEE España se reserva el derecho a ejercitar las acciones legales que puedan corresponder por cualquier uso o acceso no autorizado de este sistema de información. Para cualquier pregunta acerca de las políticas de privacidad de NEE España, póngase, por favor, en contacto con nosotros a través de la dirección de correo electrónico Ethics&Compliance@nee.com.
On some occasions upon entering any one of the NextEra Energy Sites you may be asked to complete either an online survey or questionnaire. These surveys and questionnaires will deal with your opinions, attitudes, interests, and more generally about your activities online. It is important that you answer these surveys and questionnaires accurately for they represent our only means to improve our services offered through our websites. Any personal information gathered from your participation in questionnaires or surveys through any one of our sites will not be kept unless you agree to provide us with that information.
You may review the personal information you have provided to us by logging in to your account with us. Please note that your username and password will need to be provided in order to review your account information. Please also note that some account information, including without limitation the service address and the account user id, may not be changed.
If you need to correct or update your personal information provided to us, please contact an account representative via telephone using the following telephone numbers:
For residential customers, you may use the following telephone numbers:
Ft. Myers: 239-334-7754
Ft. Pierce: 772-462-0555
Punta Gorda: 941-639-1106
West Palm Beach: 561-697-8000
Other Areas: 800-226-3545
Business customers may use the following telephone numbers:
West Palm Beach: 561-478-6399
All other areas: 800-375-2434
In addition, certain information may be updated by completing the form on the reverse side of your monthly service invoice and returning the form in the envelope supplied with your monthly service invoice.
For more information on Internet browser settings affecting our security features, visit Recommended Browser Settings.
We may send out periodic emails informing customers of offers related to a service they requested. Customers will not be able to choose to unsubscribe to these mailings, as they are considered an essential service.
While visitors of our sites cannot send any of our posted advertisements via email, visitors can request that we send ads on their behalf. Before we can satisfy any requests, visitors must provide their name and the third party's email address. This information is used to send the specified advertisement.
Customers who do not wish to receive NextEra Energy promotional emails on new products and services may click here to notify us.
The NextEra Energy Sites are intended to be used by adults only, and not directed towards children under the age of eighteen. If you are under eighteen, you are not eligible to use the NextEra Energy Sites. If you believe that we have collected personal information from children under the age of eighteen, please notify us immediately so that we may take steps to eliminate such information.
We may send you emails from time to time to provide you with energy-saving ideas and other useful information, updates regarding our services, and special offers (whether available directly from NextEra Energy or from one or more of our business partners). Likewise, we may from time to time call the phone number associated with your account.
However, we do not and will not at any time request any of the following information via email or through any telephone call initiated by NextEra Energy:
Likewise, we will never send you an unsolicited email containing a link to the log in page for our website.
If you receive an email or telephone call requesting any of this information, it is likely that you have received an attempted theft of your identity commonly called “phishing.” Likewise, if you receive an email urging you to login to your account and provides you with a link to the login page, it is also likely that you have received a “phishing” attempt. In either case, you should bring the email to the attention of our security department by forwarding the email to: firstname.lastname@example.org
If we send you an email requesting that you login to your account, we strongly recommend that you open your web browser and manually input the address for our website. Doing so will ensure that you do not open some third-party website disguised to look like our website.
For more information about “phishing,” you should visit the Federal Trade Commission’s website at www.ftc.gov.
In order to provide both current and potential customers with more options for contacting Florida Power & Light Company’s Customer Service department (“FPL”), FPL has established Facebook and Twitter accounts. As these are public forums, you should be aware that any personal information you choose to disclose through those platforms can be read, collected or used by others and that such disclosures are subject solely to the Privacy Policies and protections of those forums. FPL has no control over those forums and, thus, is not responsible for any personal information you may choose to disclose through them. You should also be aware that FPL will never disclose, or ask for you to disclose, your non-public, personally identifying information (such as your Social Security number, bank information, etc.) through these public forums. FPL recommends that you not submit your non-public, personally identifying information through these avenues. If there is a need for such information, FPL will provide you alternative communication methods.
Submit your questions or comments via U.S. mail to:
Attn: Customer Care
700 Universe Blvd.
Juno Beach, Florida 33408
The safety of our employees at work is a core value. No other business objective has higher priority.
This Safety Policy is to guide all employees of NextEra Energy, Inc. and its affiliates (together, “NextEra Energy” or the “Company”) in pursuing their responsibility, shared with the Company, to safeguard the health and well being of everyone involved with NextEra Energy.
NextEra Energy recognizes that safety is beneficial to the employee, the family, the community, the customer and the Company. NextEra Energy is therefore committed to providing a safe and healthy work environment for all employees and requires that safety should not be compromised for any other business priority. We expect companies providing services to NextEra Energy to have the same high standards of safety and health as we do.
It is the responsibility of the Company to provide the facilities, equipment, tools, procedures, safety programs and training for employees to work injury free. It is the responsibility of each employee to work safely for the benefit of the individual as well as co-workers. This responsibility includes following appropriate safety rules and planning each work activity using appropriate risk assessment, good judgment and skills, along with a sincere dedication to work safely.
Employees should not start work until they understand what work is to be done and how to do it safely. They are all expected to be engaged in the Company’s Safety Management process. Engagement includes communicating with all the parties involved about safety-related behaviors and conditions, and bringing to management’s attention those issues which require their involvement and support.
All employees in leadership positions are responsible for deploying and actively supporting the Company’s overall Safety Program. Included in this responsibility are monitoring and enforcing the use of safe working practices and safety rules.
All of us, through our leadership, commitment and engagement must accept the challenge to work safely and actively to pursue injury and illness prevention. Our employees, business partners, community and customers will all benefit. NextEra Energy encourages all employees to carry this strong health and safety value beyond the workplace to all of their activities.
Changing your filters regularly can extend the life of your air conditioner and save you money on your electric bill. Most people forget when it is time to change their filter. FPL Energy Services has a reminder service that will alert you via email every 30, 60, or 90 days when it's time to replace your old filter.
Sign up today for A/C filter reminders. No purchase necessary.
Need to change your current reminder settings? Click here.
If you are currently enrolled in the A/C FilterSmart® premium subscription service, being billed to your FPL bill, you can manage your services online.
The FPL Energy Services Energy Efficient filter is a MERV 8 filter. With good micro particle reduction capabilities and high air flow capacity, the “MERV 8 Air Filter” provides filtration at a very competitive price. With its wedge designed pleats and expanded metal reinforcement this filter, which is made in the USA, helps your air conditioning system perform at an optimum level.
The FPL Energy Services “Advanced Allergen Care Air Filter” is a MERV 11 filter that combines extra dust and dirt holding capacity with very high effectiveness in trapping many of the micro particles associated with allergies. The addition of an antimicrobial treatment that inhibits the growth of bacteria, mold and fungus that can cause odors and adversely affect filter performance. This filter also includes OGuard™ technology that effectively helps to combat a broad range of household odors for an added level of comfort. With its wedge designed pleats and expanded metal reinforcement this filter, which is made in the USA, helps your air conditioning system perform at an optimum level.
In controlled laboratory tests the OGuard™ active ingredient included in this filter has been proven to be effective against a broad range of household odors, even tough fish odors. In fact, in a recent test against fish odors, OGuard™ technology was even more effective than baking soda. Both FPLES’ Energy Efficient and Advanced Allergan Care filters have OGuard.
Today's high performance filters are capable of trapping many of the micro particles, including some as small as bacteria and fungi, and are designed to last up to 90 days. Unlike some inert particles which may be trapped in your furnace/air conditioner filter, bacteria and fungi are living organisms. Under certain conditions these micro organisms can multiply on unprotected surfaces, potentially resulting in odors and adversely affecting the performance of the filter media. The presence of antimicrobial product protection in the filter materials is not intended to affect airborne micro organisms, but can help reduce the uncontrolled growth of odor causing microbes on the surface of the filter material itself, where you need it the most.
The Arm & Hammer Pet Fresh Odor, Allergen & Pet Dander Control air filter helps to reduce common household odors, even pet odors. The MERV 8 Air Filter has odor reducing technology built into the air filter media and can last up to 90 days.
Local air quality surrounding your home and the environment within your home can significantly affect the useful life of your filter. Pets, painting, construction projects, etc. within the home can reduce filter life. For most Florida homes, FPLES recommends replacing your filter every 60 days or before they become completely covered with dust or other debris. This will help prevent harmful back pressure on your HVAC system. Even the highest-quality filter can't do its job right if it's clogged with a thick layer of particles. Changing air filters more frequently can also help to reduce energy costs. FPL Energy Services offers a reminder service that can be set up for 30, 60, or 90 day reminders that come via email or phone.
MERV means Minimum Efficiency Reporting Value which was developed by the American Society of Heating, Refrigeration and Air Conditioner Engineers (ASHRAE). MERV values vary from 1 to 16. The higher the MERV value is the more efficient the filter will be in trapping airborne particles. Another consideration is air flow through your HVAC system. Leaving a dirty air filter in place or using a filter that has too high a MERV rating may result in low air flow and possibly cause the system to not function at maximum efficiency. FPLES recommends a minimum MERV of 8 and a maximum MERV of 11 for most residential applications.
A/C FilterSmart® provides three options that fit most people’s needs. If your main concern is energy efficiency and protecting your AC system, our best value is our Energy Efficient filter. If you are concerned about airborne contaminants and allergies, try our Advanced Allergen Care filter. If it is pet odor you are concerned with then try the Arm & Hammer filter.
The easiest way is to look at your old filter. Assuming it fits well it will typically have 2 sizes listed on the filter. The nominal size is usually larger or bolder and it is larger than the actual size. For example, a common nominal size is 20" x 20" x 1". The actual size of this filter is 19 3/8" x 19 3/8" x 7/8". Simply use the nominal size when ordering STANDARD sizes from A/C FilterSmart®. However, if you need a CUSTOM SIZE, order the EXACT size rounded down to the closest 1/2". If your filter doesn't have a size, or doesn’t fit well, temporarily turn off your AC unit and measure the air filter opening and subtract 1/2". Then round up to the nearest half inch and that is the nominal size. You should order filters based on the nominal size for standard size, but based on the actual size for custom sizes. If you have any questions, using our custom sizing guide or call us at 1-888-353-7451 and a specialist will help ensure you get the best size.
Filters usually are listed by both their "nominal" size and their "actual" size. "Nominal size" is the size most commonly seen on the filter borders, and "actual size" is the actual measurement of the filter itself and is usually a little smaller than "Nominal" size. AC FilterSmart uses "nominal" size for standard filters but actual size for custom orders.
Our air filters are suitable for most residential and commercial cooling systems that use 1” air filters of this type. High quality rigid frames are used to prevent unfiltered air from seeping around the filter and moving into your home or business. Our filters not only help protect your indoor environment, but also protect your cooling system. According to the United States Department of Energy “Keeping the filter clean can lower your air conditioner’s energy consumption by 5 to 15%.” For additional information on how air filters may save energy and reduce system maintenance costs please review information from the U.S. Department of Energy or Energy Star®.
Carefully, remove your A/C FilterSmart® filter from the shrink wrap and remove the paper wrapper. Then simply remove your old air filter and replace with your new one – make sure the arrow on the side of the filter matches the direction of air flow.
For most AC systems in Florida, the filter is located in one of three locations. If the Air Conditioning return unit (blower) is located in a closet area, often the AC filter slides into a slot on the bottom of the AC unit. The second location is in a return located on a wall – there is a removable grill and the filter sits behind it. The final common location for filters is in a return grill in the ceiling. Don’t forget that if you have two inside units, you likely need to replace two filters at the same time.
A/C FilterSmart® filters and Arm & Hammer filter do not contain fiberglass. The filter media and frame are manufactured in America using new supplies, materials and components and that meet or exceed filter manufacturing standards.
This is impossible to determine for a specific home. However, the U.S. Department of Energy has stated that keeping the A/C filter clean can lower your air conditioner’s energy consumption by 5% to 15%. * The US Department of Energy states, "Replacing a dirty, clogged filter with a clean one can lower your air conditioner's energy consumption by 5% to 15%" A/C FilterSmart is offered and provided by FPL Energy Services, (FPLES), which is a subsidiary of NextEra Energy, Inc., and an affiliate of Florida Power & Light Company, (FPL). FPLES' products and services are not offered, administered, or backed by FPL. FPLES, 6001 Village Blvd., West Palm Beach, FL 33407.
* The U.S. Department of Energy states, "Replacing a dirty, clogged filter with a clean one can lower your air conditioner's energy consumption by 5% to 15%".
A/C FilterSmart is offered and provided by FPL Energy Services, (FPLES), which is a subsidiary of NextEra Energy, Inc., and an affiliate of Florida Power & Light Company, (FPL). FPLES' products and services are not offered, administered, or backed by FPL. FPLES, 6001 Village Blvd., West Palm Beach, FL 33407.